For companies and the media, ten years of economic growth has seen a raft of good news stories about growth, profits, opportunities and expansion into new markets. The economic downturn has created a new challenge for the public relations profession – how to communicate bad news.
Danny Rogers, editor of PR Week last month bluntly divided economic cycles into good news (in an upturn) and bad news (in the downturn). He went onto say that good news typically comes in the form of promotional messages, and during upturns PR usually reports into a marketing division. The communication of bad news, on the other hand, usually comes from board-level and takes the form of crisis management or keeping staff informed of major restructuring. Read the rest of this post