Email Marketing

Does your email marketing generate best-practice click through rates?

Have you transitioned from the old model of an email newsletter to a vehicle that creates opportunities for a dialogue with your customers?

Market research indicates that email is the number one tool used for marketing and email delivers the highest return on investment, after paid search* (*add footnote: Source: Marketing Sherpa, 2009). Despite this high use the effectiveness of email marketing is slowly declining as the significant volume of emails create fatigue –  causing industry click rates and open rates to decline each year.

In order to address this fatigue and sustain high open and click rates, it is critical to adhere to email marketing best practices. Research demonstrates best practice email marketing outperforms non-best practice by approximately 50% – meaning  your email is read by your audiences before it winds up in the trash folder.

n2n will assist you in developing and implementing every aspect of your email marketing campaign, ensuring it adheres to best practices and generates maximum returns.

n2n’s email marketing services span:

  • Email strategy (what is the purpose of your email campaign and the best way to achieve these goals)
  • Database building, evaluation and cleansing
  • Newsletter design and development
  • Promotions and competition development
  • Copy writing
  • Split testing and readership research
  • Response rate analysis and reporting

Success Stories

Sun Microsystems

Customer and partner email communication

Challenge
As a growing business in ANZ, Sun had to be able to communicate with all its customers and partners on product updates, business changes and generate leads in the most effective way. Any communication vehicle also needed to be tailored to the different audiences customers, partners, developers and executives.

Solution
In 2004 EDGE was launched. n2n communications drafts the content for the bi-monthly newsletter. With a strategy to focus each EDGE on giving subscribers content they could not receive from other sources – latest trends and research, whitepapers, commentary from industry experts and Sun spokespeople, we have been able to make this email marketing offering stand out from the crowd.

Results
EDGEs subscriber base has grown steadily year-on-year and now has more than 23,000 customers and partners. By focusing on quality and compelling content, EDGE has an above industry average open rate of 18% and a click through rate of 30%.

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