Think before you Tweet
By Dan O
Social media is arguably one of the best channels to reach a critical mass, target audiences quickly and engage in effective two-way communication. At the same time, it’s important brands take the time to get it right. After all, we’re all too familiar with examples of brands getting burnt for their use of Twitter.
One of the most recent examples was a McDonald’s Twitter campaign that turned nasty after consumers and ex-workers started hijacking a ‘McDstories’ Twitter hashtag by posting negative statements about the company. This story includes some of the more damaging tweets and pictures uploaded.
What’s interesting about this example is that although the incident generated huge amounts of negative media coverage, only two per cent of the daily tweets using the McDstories hastag were negative in tone. Goes to show the impact social media can have. Read the rest of this post
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